Return and Refund Policy

At BRAND LUXURY, we aim to ensure your complete satisfaction with every purchase. To make your shopping experience as seamless as possible, we offer a straightforward return and refund policy. Please review the details below:

Return Eligibility:

• Conditions: You may return a product if it is damaged, defective, or if you have received an incorrect item. The product must be unused, in its original packaging, and with all tags attached.
• Unboxing Video Requirement: An unboxing video is mandatory for any return or exchange requests. Returns or exchanges cannot be processed without this video.

Return Period:

• Initiation: To qualify for a return, you must initiate the return process within 7 days of receiving the product. Returns requested after this period will not be accepted.

Exchange Policy:

• Eligibility: If you receive a damaged or defective product, you can request an exchange instead of a return. Our customer care team will assist you in arranging a replacement and ensure it reaches you as quickly as possible.

Policy Changes:

• Please note that our return and refund policy may change without prior notice. We recommend reviewing our policy periodically for any updates.

Contact Us:

• If you have any questions or need further assistance, please contact our customer service team.

Thank you for choosing BRAND LUXURY for your fashion needs!